Are you responsible for the support of CICS based business applications?
Does the following sound familiar?
When service problems arise, typically a call will be made to the technicians and front-line support staff with responsibility for service provision. They are usually informed that a problem exist for.....application X. That is to say the local name of a business application.
Unless your organisation is unusual, at this point the technicians and front-line support staff will start seeking clues to identify the reasons and causes of the reported problem. Application X may mean very little to them given that the overall CICS infrastructure supported could be composed of a million individual components, from individual CICS regions to specific CICS resources upon which the application depends.
Because your support staff don't necessarily know which aspects of your infrastructure application X depends, it can take some time to identify the status of the application.
Matter of Fact Software are about to release PlexSpy Application Status Monitor which will help you to improve the management of your named CICS applications.
PlexSpy Application Status Monitor makes it possible to predefine your named CICS applications and to associate the specific CICS infrastructure that they rely upon. In this way, with the click of a mouse button, your support staff can instantly establish the real-time status of the specific infrastructure upon which the named application depends.
PlexSpy will save you time. You will get to the root of your issues quicker than was possible before and thereby improve the support you provide to your business.
If you are seeking improvements to the support of your CICS applications, contact us for more information.
To arrange a demonstration email: enquiries@matteroffactsoftware.com